Customer Service
How to Place an Order
Website Orders
If you already know what you want and have the catalog item number, use our Quick Search service. You can use the “Search” box located directly to the left of this message in the left menu list.
Telephone Orders
1.877-686-9663
M-F 8am – 4pm (Mountain Time)
Order Status
You will receive an order confirmation email shortly after we receive your order. If you do not receive an email confirmation please contact us by calling 1.877.686.9663 during business hours or via email info@logfurnitureco.com to ensure that your order has been properly received and processed.
After your order has been shipped, you will receive an email confirmation stating the order has been shipped.
To view your Order Status please go to https://www.logfurnitureco.com/shop/orderstatus.php.
Contact Us
Please contact us with any questions or to place an order.
1.877-686-9663
M-F 8am – 4pm (Mountain Time)
email info@LogFurnitureCo.com
Payment
For Internet and Telephone orders, we accept VISA, MasterCard, Discover Network, American Express, JCB Card and Diners Club.
We also offer the option of using PayPal for our Internet orders.
When purchasing products online from Log Furniture CO, you will enter all of your information in a secure online form hosted by Authorize.net. Authorize.net is one of the biggest payment processing companies within the United States.
Specials
Log Furniture Co. offers monthly specials. Current specials can be found at https://LogFurnitureCo.com/shop/specials/
Shipping Costs
We offer everyday FREE GROUND SHIPPING for qualifying orders $500 or over that have delivery addresses within the lower 48 states (not including islands. For orders under $500 within the lower 48 states shipping charges are calculated by the carrier. Most of our larger furniture items (beds, tables, etc.) are shipped using common carrier. Carriers are responsible only for moving the freight to the end of the truck for drop off; some furniture can be eased off the truck but it is advised that you have assistance. If no help is available or if your furniture is too heavy, a liftgate truck will be necessary; liftgate trucks have a hydraulic lift that will move the freight from the bed of the truck to the ground, allowing for easier transportation into your home. Add Liftgate Delivery Service to your order.
Liftgate delivery service is available for an additional charge and is not available at time of delivery. If you have questions regarding liftgate delivery, please email info@logfurnitureco.com.
For orders outside the continental US including Alaska and Hawaii shipping charges will be calculated on a case-by-case basis. We do our best to work with you and keep your shipping charges absolutely as low as possible. We will contact you before sending your order to review those additional shipping charges.
Qualifying order total is based on product subtotal—taxes and non-standard shipping charges are not included as a qualifying cost. You are responsible for non-standard shipping charges such as special handling surcharges and oversize fees (where indicated), Truck Freight fees, expedited shipping, hazardous materials charges, etc. Offer is subject to adjustment due to returns, cancellations, and exchanges.
You are welcome to call our store for an accurate quote before or after you place your order.
Nationwide Shipping & Handling
This is handled by our vendors (Mountain Woods Furniture Manufacturing) using either UPS Ground, Fed Ex, USPS or via a freight company, depending on the size of the items being shipped. If shipping by a freight company, all of your furniture is custom palleted and crated to protect it during transit. Shipping by freight is curbside delivery only and must be relatively accessible. If you live in a remote location, it is still possible to have your furniture delivered, but additional charges may apply.
Global Shipping
This is done on a case by case basis as the requirements for global shipping vary greatly. Our shipping estimates will include the shipping and packaging costs. However, you will need to check with your local customs department to determine any extra duty fees.
Important shipping procedures
Please fully inspect every shipment received before signing any bill of lading. Once the shipper has left your premises and the bill of lading is signed, you have no recourse. While damage is rare during shipping, it does happen. All damage should be noted on the bill of lading by you and confirmed by the carrier. If the furniture appears to have obvious damage, please refuse the delivery. Do not throw any of the packing materials away until all furniture is completely unpacked and thoroughly inspected. Noting any damage on the bill of lading and keeping the packing materials protects you from being liable for the incurred damage.
Exchanges, returns, and refunds
Mountain Woods Furniture:Stock pieces and accessories may be exchanged within 30 days of purchase. No returns or refunds. Proof of purchase must be shown at time of exchange. No exchanges or returns on custom furniture orders or custom orders for accessories. All shipping charges incurred to facilitate exchanges will be paid for by customer. Call 866-689-6637 for more information on exchanges and returns.
Manufacturer’s lifetime guarantee
Mountain Woods Furniture:
All of our furniture in the “The Wyoming Collection and The Heirloom Collection”is guaranteed for life to the original owner by the manufacturer! The Rustic Arts Collection has a 5 year limited warranty to the original owner. This warranty covers structural defect or aesthetic damage due to negligence by the manufacturer or the shipping agency. After careful inspection by our staff, we will elect to repair or replace furniture determined to have a manufacturing or shipping defect. Any associated shipping costs will be paid for by the customer.
This warranty does not cover abuse, misuse, neglect, normal wear and tear or acts of God (such as floods, fire or tornado). Also, this warranty does not include fading, discoloration or cracking due to exposure to sunlight or weather. The solid wood, edge-glued panels used in case goods, tables, etc. are not intended for exterior use. Placement and/or use under such conditions will void this warranty. Failure to properly protect this product with its intended use will void this warranty. This warranty does not cover items such as cushions, sinks, faucets, ect. which are purchased from outside vendors as a service to the customer.
How Do You Get Repairs?
In order to be eligible for warranted repairs, replacement or refund (choice of which will be at the sole discretion of Mountain Woods Furniture Mfg, LLC®) you must either return the warranty registration card within thirty (30) days of the date of original purchase or present a copy of the original receipt with the date and location of original purchase. Please be prepared
to send pictures of the item showing the specific damage or defect resulting in the claim. Any associated shipping cost will be paid for by the customer. Please note that damage caused by pets is not covered under any circumstances.
If you wish to contact Mountain Woods Furniture® regarding a warranty issue, please contact us at:
Mountain Woods Furniture Mfg, LLC®
1512 Hwy 230
Laramie, WY 82070 U.S.A. 866.689.6637
Info@MountainWoodsFurniture.com